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# The Connected Tissue: Who Else Gets Touched When You Deploy an Agent? (Part 2 of 2)
- URL: https://www.elevatewithall.com/the-connected-tissue-who-else-gets-touched-when-you-deploy-an-agent-part-2/
- Published: 2026-08-06T05:27:00.000Z
- Updated: 2026-08-21T05:35:36.000Z
- Description: The agent said it, not us' isn't a defense anywhere a court, a regulator, or a customer is involved. Who actually absorbs the risk when an agent gets it wrong?
- Author: Sarabjeet Arora
- Tags: Agentic SaaS

*An agent deployment doesn't just automate a workflow — it reshapes trust, accountability, and decisions across a network of people who were never in the room when it was approved. When a BC tribunal held Air Canada liable for its chatbot's bad advice, the airline's defense that the bot was a 'separate legal entity' was flatly rejected — a ruling that applies anywhere a court, a regulator, or a customer is involved. The vendor wants autonomy, the buyer wants a defensible ROI number, and the employee or downstream customer absorbs whatever the deployment actually does to their job and their trust — three parties who structurally want different things, with no incentive in the transaction that automatically aligns them. This piece walks through where agents shouldn't go, why Klarna's 2024 rollout lost trust faster than it built it, and the governance questions — on visibility, accountability, bias, and red zones — that actually rebuild it before scale makes the gaps expensive.* 

**Read the full article on LinkedIn →** [**here**](https://www.linkedin.com/pulse/connected-tissue-who-else-gets-touched-when-you-deploy-arora-0vcue/?ref=elevatewithall.com)